Call and contact centre occupations Salary — UK & US Data (2025)
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UK Salary Overview
The median salary for a call and contact centre occupations in the UK is £25,440 per year (gross, before tax), based on ONS Annual Survey of Hours and Earnings data for 2025 (provisional). There are approximately 35,000 jobs in this occupation across the UK. If you're heading into a pay review or a new offer, a good salary negotiation guide can help you land nearer the top of these ranges.
UK Salary Percentiles
Where you land in these bands is partly negotiable — many people use interview preparation books to push toward the upper percentiles.
| Percentile | Annual (gross) | Notes |
|---|---|---|
| 10th | £12,686 | Entry level / lowest decile |
| 25th | £20,589 | Early career |
| 50th (median) | £25,440 | Typical pay |
| 75th | £30,163 | Experienced |
Career Essentials
Role-specific interview prep for this occupation.
Check Price →UK Regional Breakdown
| Region | Median salary | vs national |
|---|---|---|
| East Midlands | £26,114 | +2.6% |
| Yorkshire and The Humber | £25,867 | +1.7% |
| North West | £25,750 | +1.2% |
| South East | £25,626 | +0.7% |
| Wales | £25,609 | +0.7% |
| Scotland | £25,331 | -0.4% |
| North East | £24,293 | -4.5% |
| London | £24,014 | -5.6% |
Regions without published data for this occupation are omitted (ONS suppresses small samples).
Recommended Gear & Prep
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Work out what this salary means after tax with our take-home pay calculator.
Frequently Asked Questions
What is the average salary for a call and contact centre occupations in the UK?
The UK median is £25,440 per year (gross, before tax), based on ONS ASHE 2025 (provisional) data. The mean is £25,477.
Data: ONS ASHE Table 14/15, 2025 provisional · Page built 2026-07-18