Customer Service Representatives Salary — US State Breakdown (2025)
✓ Sourced directly from BLS OES · Checked for accuracy at every rebuild · Last updated: 2026-09-02
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US Salary Overview
The national median wage for customer service representatives in the United States is $44,770 per year, based on BLS Occupational Employment and Wage Statistics (May 2025) — real government survey data, not an algorithmic salary estimate. Pay ranges from $31,750 at the 10th percentile to $63,590 at the 90th percentile. In the UK, the equivalent occupation (Customer service occupations n.e.c.) has a median of £24,438 — figures are shown in local currency and are not converted. Signing a US offer? Employment contract templates at LawDepot cover offer letters, NDAs and employment agreements.
US Salary Percentiles
| Percentile | Annual (gross) | Notes |
|---|---|---|
| 10th | $31,750 | Entry level / lowest decile |
| 25th | $36,870 | Early career |
| 50th (median) | $44,770 | Typical pay |
| 75th | $51,780 | Experienced |
| 90th | $63,590 | Senior / highest decile |
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| State | Median salary | Mean salary | Employment |
|---|---|---|---|
| Washington | $50,330 | $54,140 | 40,000 |
| California | $49,560 | $54,640 | 177,000 |
| Massachusetts | $49,120 | $52,750 | 50,000 |
| Minnesota | $48,800 | $51,750 | 53,000 |
| District of Columbia | $48,250 | $53,850 | 8,000 |
| Delaware | $48,190 | $51,700 | 7,000 |
| Connecticut | $48,090 | $51,860 | 24,000 |
| New York | $48,000 | $52,740 | 141,000 |
| New Jersey | $47,740 | $51,030 | 60,000 |
| Rhode Island | $47,550 | $49,730 | 8,000 |
| Colorado | $47,540 | $50,230 | 39,000 |
| Vermont | $47,500 | $50,250 | 3,000 |
| Oregon | $47,450 | $49,390 | 19,000 |
| New Hampshire | $47,300 | $49,560 | 13,000 |
| Maine | $47,160 | $48,300 | 8,000 |
| Wisconsin | $46,970 | $48,770 | 51,000 |
| Illinois | $46,130 | $48,950 | 101,000 |
| Iowa | $46,090 | $47,740 | 30,000 |
| Arizona | $45,690 | $47,550 | 87,000 |
| Hawaii | $45,650 | $47,130 | 8,000 |
| Ohio | $45,610 | $46,870 | 86,000 |
| Montana | $45,290 | $47,000 | 5,000 |
| Alaska | $45,150 | $47,440 | 2,000 |
| North Dakota | $44,670 | $47,640 | 6,000 |
| Pennsylvania | $44,630 | $46,260 | 94,000 |
| Missouri | $44,190 | $46,470 | 51,000 |
| Michigan | $43,950 | $45,870 | 71,000 |
| Nebraska | $43,940 | $45,100 | 15,000 |
| Idaho | $43,200 | $44,820 | 19,000 |
| Indiana | $43,140 | $45,360 | 45,000 |
| Utah | $43,140 | $44,570 | 44,000 |
| Maryland | $42,830 | $46,100 | 38,000 |
| Tennessee | $42,830 | $44,300 | 60,000 |
| Virginia | $42,730 | $44,960 | 60,000 |
| Wyoming | $42,340 | $44,080 | 2,000 |
| South Dakota | $40,650 | $42,940 | 6,000 |
| Nevada | $40,560 | $42,720 | 32,000 |
| Florida | $40,440 | $43,950 | 228,000 |
| Texas | $40,420 | $43,220 | 337,000 |
| Kansas | $40,320 | $43,100 | 29,000 |
| North Carolina | $40,240 | $43,450 | 90,000 |
| Georgia | $39,630 | $42,940 | 98,000 |
| New Mexico | $39,030 | $42,600 | 17,000 |
| South Carolina | $38,860 | $42,390 | 51,000 |
| Kentucky | $38,700 | $42,440 | 39,000 |
| Oklahoma | $38,650 | $41,740 | 34,000 |
| West Virginia | $38,430 | $42,430 | 10,000 |
| Alabama | $38,400 | $41,290 | 33,000 |
| Arkansas | $37,840 | $41,390 | 21,000 |
| Louisiana | $37,330 | $39,340 | 26,000 |
| Virgin Islands | $37,140 | $38,810 | 320 |
| Mississippi | $36,380 | $38,820 | 21,000 |
| Guam | $30,350 | $31,960 | 720 |
| Puerto Rico | $26,700 | $28,480 | 20,000 |
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How Does This Compare to the UK?
Customer Service Representatives is the US equivalent of customer service occupations n.e.c. in the UK, which has a national median of £24,438. Figures are shown in local currency, not converted — cost of living, tax systems and benefits packages differ enough between the two countries that a currency conversion alone would be misleading. See the full UK breakdown, or use our comparison tool to set this role against another job title side by side, with location and experience-level filters.
Frequently Asked Questions
What is the average salary for a customer service representatives in the US?
The US national median wage for customer service representatives is $44,770 per year (gross, before tax), based on BLS Occupational Employment and Wage Statistics (May 2025).
What is the pay range for customer service representatives in the US?
Pay ranges from $31,750 at the 10th percentile to $63,590 at the 90th percentile. This difference typically reflects experience level, employer size, and location.
Which US states pay customer service representatives the most?
The highest-paying states for customer service representatives include Washington ($50,330), California ($49,560), Massachusetts ($49,120). Pay varies by state due to cost of living, local demand and industry concentration.
How much does customer service representatives salary vary by state?
The gap between the highest- and lowest-paying states is significant — Washington ($50,330) pays roughly 89% more than Puerto Rico ($26,700). Check the state breakdown above for the exact figure in your location.
How does customer service representatives pay compare between the US and UK?
The UK equivalent role (Customer service occupations n.e.c.) has a national median of £24,438. Figures are shown in local currency rather than converted, since cost of living and tax systems differ enough between the two countries that a straight currency conversion would be misleading.
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Data: BLS OES, May 2025 · ONS ASHE Table 14/15, 2025 provisional · Page built 2026-09-02