IT user support technicians Salary — UK & US Data (2025)
✓ Sourced directly from ONS ASHE & BLS OES · Checked for accuracy at every rebuild · Last updated: 2026-09-02
ONS ASHE 2025 (provisional) · BLS OES May 2025As an Amazon Associate we earn from qualifying purchases. Links below are affiliate links.
UK Salary Overview
The median salary for a it user support technicians in the UK is £34,314 per year (gross, before tax), based on ONS Annual Survey of Hours and Earnings data for 2025 (provisional). Pay in this occupation ranges from around £23,820 at the 10th percentile (typically entry-level or part-time roles) to £55,710 at the 90th percentile (senior or specialist roles). There are approximately 152,000 jobs in this occupation across the UK. If you're heading into a pay review or a new offer, a good salary negotiation guide can help you land nearer the top of these ranges.
UK Salary Percentiles
Where you land in these bands is partly negotiable — and before signing a new offer it's worth reviewing the paperwork: employment contract templates at LawDepot cover offer letters, NDAs and employment agreements.
| Percentile | Annual (gross) | Notes |
|---|---|---|
| 10th | £23,820 | Entry level / lowest decile |
| 25th | £27,882 | Early career |
| 50th (median) | £34,314 | Typical pay |
| 75th | £43,911 | Experienced |
| 90th | £55,710 | Senior / highest decile |
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| Region | Median salary | vs national |
|---|---|---|
| London | £42,418 | +23.6% |
| East | £36,808 | +7.3% |
| Scotland | £35,021 | +2.1% |
| South East | £34,736 | +1.2% |
| West Midlands | £33,313 | -2.9% |
| North West | £32,959 | -3.9% |
| Wales | £32,654 | -4.8% |
| East Midlands | £31,587 | -7.9% |
| South West | £31,031 | -9.6% |
| Yorkshire and The Humber | £30,153 | -12.1% |
Regions without published data for this occupation are omitted (ONS suppresses small samples).
US Salary Overview
In the United States, the equivalent occupation (Computer User Support Specialists, SOC 15-1232) has a national median wage of $61,860 per year according to BLS Occupational Employment and Wage Statistics (May 2025). Around 717,000 people are employed in this occupation in the US. Figures are shown in local currency and are not converted.
US Top States by Median Salary
| State | Median salary | Mean salary |
|---|---|---|
| District of Columbia | $80,950 | $85,690 |
| California | $79,570 | $85,030 |
| Washington | $75,220 | $80,340 |
| Massachusetts | $75,070 | $76,460 |
| New York | $72,560 | $75,290 |
| Colorado | $71,900 | $77,230 |
| Connecticut | $70,210 | $72,960 |
| Wyoming | $65,100 | $64,450 |
| Virginia | $65,040 | $70,650 |
| Maryland | $64,750 | $71,450 |
See the full US state-by-state breakdown for it user support technicians →
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Frequently Asked Questions
What is the average salary for a it user support technicians in the UK?
The UK median is £34,314 per year (gross, before tax), based on ONS ASHE 2025 (provisional) data. The mean is £37,763.
How much do the highest-paid it user support technicians earn?
The 90th percentile earns around £55,710 a year, while the 10th percentile is around £23,820 — typically the difference between senior specialist roles and entry-level or part-time positions.
How does the US salary compare?
The equivalent US occupation (Computer User Support Specialists) has a national median of $61,860 per year (BLS OES May 2025). Figures are in local currency and not converted.
Data: ONS ASHE Table 14/15, 2025 provisional · BLS OES, May 2025 · Page built 2026-09-02