IT User Support Technicians Salary — UK & US Data (2025)
✓ Sourced directly from ONS ASHE & BLS OES · Checked for accuracy at every rebuild · First published: 2026-08-25 · Last updated: 2026-10-25
✓ ONS & BLS Verified Rates — Updated July 2026 · Every figure checked against the official source dataset and reviewed by Jordan Morley at each rebuild, not generated or estimated by AI.
ONS ASHE 2025 (provisional) · BLS OES May 2025As an Amazon Associate we earn from qualifying purchases. Links below are affiliate links.
UK Salary Overview
The median salary for a it user support technicians in the UK is £34,314 per year (gross, before tax), based on ONS Annual Survey of Hours and Earnings data for 2025 (provisional). Pay in this occupation ranges from around £23,820 at the 10th percentile (typically entry-level or part-time roles) to £55,710 at the 90th percentile (senior or specialist roles). There are approximately 152,000 jobs in this occupation across the UK. If you're heading into a pay review or a new offer, a good salary negotiation guide can help you land nearer the top of these ranges.
↑ Pay rank: #180 of 363 UK occupations tracked on this site — higher-paying than roughly 50% of them, and #13 of 15 within technology & it. US equivalent ranks #425 of 861.
UK Salary Percentiles
Where you land in these bands is partly negotiable — and before signing a new offer it's worth reviewing the paperwork: employment contract templates at LawDepot cover offer letters, NDAs and employment agreements.
| Percentile | Annual (gross) | Notes |
|---|---|---|
| 10th | £23,820 | Entry level / lowest decile |
| 25th | £27,882 | Early career |
| 50th (median) | £34,314 | Typical pay |
| 75th | £43,911 | Experienced |
| 90th | £55,710 | Senior / highest decile |
Career Essentials
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Start $1 Trial →What This Job Involves
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Typical duties, per the US Department of Labor's O*NET occupational database (mapped to this role's closest US equivalent, Computer User Support Specialists):
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Source: O*NET OnLine, 15-1232.00 (US Dept. of Labor, public domain). Task duties describe the US-classified equivalent role and may vary slightly from UK practice for the same job title.
UK Regional Breakdown
| Region | Median salary | vs national |
|---|---|---|
| London | £42,418 | +23.6% |
| East | £36,808 | +7.3% |
| Scotland | £35,021 | +2.1% |
| South East | £34,736 | +1.2% |
| West Midlands | £33,313 | -2.9% |
| North West | £32,959 | -3.9% |
| Wales | £32,654 | -4.8% |
| East Midlands | £31,587 | -7.9% |
| South West | £31,031 | -9.6% |
| Yorkshire and The Humber | £30,153 | -12.1% |
Regions without published data for this occupation are omitted (ONS suppresses small samples).
Salary in Context
Within technology & it as a whole (15 occupations tracked on this site), it user support technicians pays about 22% below the average median for the category, ranking 13 of 15 by median pay. That's useful context if you're weighing this role against a lateral move within the same broad field, rather than against occupations with a completely different pay structure.
Location makes a real difference here: London pays around 41% more than Yorkshire and The Humber for this same occupation, based on the regional breakdown above. If you're able to work remotely or are open to relocating, that gap is often larger than a typical annual pay rise.
The spread between the 25th and 75th percentile — roughly the band most people in this role actually fall into — is about 57%. A narrower spread suggests pay for this role is fairly standardised across employers; a wider one suggests more room to negotiate, or a role where employer type and seniority matter more than average.
US Salary Overview
In the United States, the equivalent occupation (Computer User Support Specialists, SOC 15-1232) has a national median wage of $61,860 per year according to BLS Occupational Employment and Wage Statistics (May 2025). Around 717,000 people are employed in this occupation in the US. Figures are shown in local currency and are not converted.
US Top States by Median Salary
| State | Median salary | Mean salary |
|---|---|---|
| District of Columbia | $80,950 | $85,690 |
| California | $79,570 | $85,030 |
| Washington | $75,220 | $80,340 |
| Massachusetts | $75,070 | $76,460 |
| New York | $72,560 | $75,290 |
| Colorado | $71,900 | $77,230 |
| Connecticut | $70,210 | $72,960 |
| Wyoming | $65,100 | $64,450 |
| Virginia | $65,040 | $70,650 |
| Maryland | $64,750 | $71,450 |
See the full US state-by-state breakdown for it user support technicians →
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What Affects Pay for IT User Support Technicians, and How to Use This Data When Negotiating
The figures above describe the market, not any one employer's ceiling. A few things generally explain where an individual lands within that range:
- Location: Pay for the same job title can vary by tens of thousands depending on region or state — see the location breakdown on this page for this specific role.
- Experience level: The gap between the 10th and 90th percentile mostly reflects years of experience and seniority within the role, rather than employer generosity alone.
- Employer size and sector: Larger organisations and higher-paying sectors tend to sit above the median for a given role; smaller employers and some non-profit or public-sector employers often sit below it.
- Qualifications and certifications: Professional qualifications relevant to a role can shift where someone lands within the percentile range, particularly in regulated or technical occupations.
- How common the role is: Roles with fewer people employed nationally tend to show wider pay variation than high-volume occupations, simply because the underlying sample is smaller and less standardised.
If you're using this page to prepare for a pay conversation, a few practical steps:
- Bring the actual percentile figures from this page into the conversation — a specific, sourced number ("the median for this role is £X") carries more weight than a general sense that you're underpaid.
- If you have several years of experience or a scarce skill set, anchor to the 75th percentile rather than the median — the median describes the middle of the market, not where an experienced hire should expect to land.
- Use the regional or state figure, not the national one, if your employer benchmarks pay nationally but you're based in a higher-paying area — the location breakdown above is the more relevant number to quote.
- Treat total compensation, not just base salary, as the real comparison — pension contributions, bonus structure and benefits can close a gap that base pay alone doesn't show.
- Time the conversation around a review cycle or a clear recent win, and bring both arguments — the market-rate evidence on this page and your own contribution — together rather than either alone.
Frequently Asked Questions
What is the average salary for a it user support technicians in the UK?
The UK median is £34,314 per year (gross, before tax), based on ONS ASHE 2025 (provisional) data. The mean is £37,763.
How much do the highest-paid it user support technicians earn?
The 90th percentile earns around £55,710 a year, while the 10th percentile is around £23,820 — typically the difference between senior specialist roles and entry-level or part-time positions.
Does location affect it user support technicians pay in the UK?
Yes — regional pay varies materially for this occupation. London has the highest median at £42,418, while Yorkshire and The Humber has the lowest at £30,153, a gap of roughly 41%. See the regional breakdown above for every area with published ONS data.
How does the US salary compare?
The equivalent US occupation (Computer User Support Specialists) has a national median of $61,860 per year (BLS OES May 2025). Figures are in local currency and not converted.
Where This Data Comes From
The UK figures on this page come from the Office for National Statistics' Annual Survey of Hours and Earnings (ASHE), the UK government's official annual employer survey of pay — not a self-reported salary site, and not a jobs-board average of advertised (rather than actually paid) salaries. The US figures come from the Bureau of Labor Statistics' Occupational Employment and Wage Statistics (OES) programme, the US equivalent: a large-scale survey of employers rather than job seekers. Both are gross figures — before income tax, National Insurance, or US federal/state tax and FICA — for the reason that gross pay is what's actually comparable across employers and locations; take-home pay depends on each person's own tax situation.
UK occupations are classified under the Standard Occupational Classification (SOC) 2020, and US occupations under the equivalent US SOC system — the two classification systems don't map perfectly onto each other, so where this page shows a UK and a US occupation together, that pairing is our own editorial best match for the closest equivalent role, not an official government cross-reference. See About & methodology for the full data-sourcing notes that apply across every page on this site.
Data: ONS ASHE Table 14/15, 2025 provisional · BLS OES, May 2025 · Page built 2026-10-25